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CGI recruitment 2014 for Service Desk Analyst

Job Details:

Apply for CGI Jobs at Chennai. CGI Group is hiring graduates for the Post of Service Desk Analyst. Careers opportunities for freshers have been announced by CGI, so utilize this chance of working with CGI. Interested candidates can apply as soon as possible.

Name of Company:

CGI Group

Name of Post:

Service Desk Analyst

Salary:

Not disclosed by the company

Qualification:

Candidate should possess any graduate degree from recognized university

Experience:

Freshers

Job Location:

The job Location for this Position is in Chennai

Last Date:

Last date to apply online for this position is not specified

Job Description:

  • Respond to requests for technical assistance, research reported incidents using available information resources
  • The key role is to troubleshoot, diagnose and resolve service requests reported by the Client or incidents (via call, chat, email or through a web portal).
  • Proper use of available tools (ticketing tool, remote takeover, knowledge base, communication tools) / Diagnose and resolve technical software and hardware issues
  • Log all service desk contacts within the incident management tool
  • Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
  • Assign non-resolved incidents or service requests to the appropriate support team
  • Proper assignment of tickets ( ‘assign to’ groups and ticket coding)
  • Ticket Follow-Up that is Daily monitoring and action of individual queues
  • Identify and escalate incidents requiring urgent attention and action
  • Stay current with system information, updates and changes
  • Following to schedule / compliance for attendance
  • May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
  • Candidate have to compliance for CGI IS/IT Policy and well as CGI Code of Ethics and should be able to work in 24*7 shift rotation environment.

Official Website: www.cgi.com

For more details and to apply online Click here

Company Profile:

CGI recruitment 2014 for Service Desk Analyst

CGI Group Inc. is IT consulting company based in Montreal, Canada. Chi group has working sectors in communications, financial services, Health, Oil & GAs, Retail & consumer services, Transportation & utility area. The company provides services to their global level clients like Application Management, BPO, IT services, Business Consulting, System integration etc.

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